Privacy Policy

Last Updated: September 23, 2026

This Privacy Policy describes how Yulong Xiantiaohao Trading Co., Ltd., operating the Fixlentra store (“Fixlentra,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise processes your personal information when you visit, use, make a purchase from, create an account on, subscribe to communications from, or otherwise interact with www.fixlentra.com (the “Site”) and any related services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, and other policies available on the Site.

Who We Are

The Site and Services are operated by:

Company Name: Yulong Xiantiaohao Trading Co., Ltd.
Registration No.: 91530721MAKDDT9882
Trading Name: Fixlentra
Email: support@fixlentra.com
Tel: +86 15009997574
Address: Shop No. 3, Basement Level 2, Building 2, Jinzhixing Commercial City, Wutai Community, Huangshan Subdistrict, Yulong Naxi Autonomous County, Lijiang City, Yunnan Province, China

For purposes of applicable data protection laws, Yulong Xiantiaohao Trading Co., Ltd. is generally the controller of personal information collected through the Site, except where another party acts as an independent controller under applicable law.

Personal Information We Collect

The types of personal information we collect depend on how you interact with us and the Services.

Information You Provide Directly to Us

When you make or attempt to make a purchase, create or use an account, contact us, subscribe to marketing communications, request support, submit a return or refund request, or otherwise interact with the Services, we may collect information such as your name, billing address, shipping address, email address, telephone number, account information, order details, product selections, communication history, customer service requests, marketing preferences, and other information that you choose to provide.

When you place an order, payment-related information may also be collected. Payment transactions are generally processed by third-party payment providers, payment gateways, acquiring banks, or other financial service providers. Depending on the payment method selected, these providers may collect information such as payment card details, billing information, transaction information, authentication data, and other information necessary to complete the payment.

We generally do not directly store complete payment card numbers or card security codes when those details are processed by our payment service providers.

Order and Transaction Information

When you purchase or attempt to purchase products through the Site, we may process information concerning the products purchased, order number, order value, currency, payment status, delivery method, shipping destination, transaction history, refunds, cancellations, disputes, chargebacks, and information required to process and fulfill your order.

Account Information

If you create or use a customer account, we may process account identifiers, login credentials or authentication information, contact details, saved addresses, previous orders, account preferences, and other information associated with your customer account.

Customer Support and Communications

When you contact us through email, a contact form, telephone, or another communication channel, we may collect your name, email address, telephone number, order information, the contents of your message, attachments you provide, and information relating to our response to your inquiry.

We may retain customer service communications as reasonably necessary to provide support, resolve disputes, prevent fraud, improve our Services, and comply with legal obligations.

Marketing Information

If you subscribe to our email list or otherwise agree to receive marketing communications, we may collect your email address, marketing preferences, information about your interaction with marketing messages, and related information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email or by contacting us at support@fixlentra.com.

Transactional or service-related communications, such as order confirmations, shipping updates, security notices, or responses to customer service requests, are not considered marketing communications and may continue when necessary to provide the Services.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information about your device and use of the Services.

This information may include your Internet Protocol (“IP”) address, browser type, operating system, device type, device identifiers, language settings, approximate location derived from your IP address, time zone, referring URLs, pages and products viewed, searches performed, links clicked, shopping cart activity, checkout activity, date and time of access, session information, cookie identifiers, and information about how you interact with the Site.

We may collect this information through cookies, pixels, tags, software development tools, server logs, web beacons, local storage technologies, and similar technologies.

Information We Receive From Other Sources

We may receive personal information from third parties that help us operate our business and provide the Services.

These parties may include Shopify, payment processors, financial institutions, fraud-prevention providers, shipping and logistics companies, customer support providers, email and marketing providers, analytics providers, advertising partners where enabled, and other technology or service providers.

For example, information may be provided to us by a payment provider confirming whether your payment was successful or by a shipping carrier providing information concerning delivery status.

How We Use Personal Information

We may use personal information to provide, administer, maintain, personalize, and improve the Site and Services.

This includes processing and fulfilling orders; processing payments and refunds; arranging shipping and delivery; sending order confirmations and shipping notifications; creating and maintaining customer accounts; providing customer support; responding to inquiries; processing cancellations, returns, refunds, disputes, and chargebacks; detecting and preventing fraud, abuse, security incidents, and other harmful activities; maintaining the security and integrity of the Site; troubleshooting technical problems; understanding how customers use our Services; improving products and customer experience; conducting internal analytics; complying with tax, accounting, legal, regulatory, and recordkeeping requirements; enforcing our agreements and policies; establishing, exercising, or defending legal claims; and protecting our rights, customers, business, and others.

Where permitted by applicable law, we may also use information to send promotional communications, personalize advertising, measure advertising effectiveness, and provide content or offers that may be relevant to you.

Legal Bases for Processing

If you are located in the European Economic Area (“EEA”), United Kingdom (“UK”), Switzerland, or another jurisdiction that requires a legal basis for processing personal information, we process your information under one or more applicable legal bases.

We may process information because it is necessary to perform a contract with you or take steps at your request before entering into a contract, including processing your order, payment, delivery, return, or refund.

We may also process information where necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. These interests may include operating and improving our business, preventing fraud, protecting our systems and customers, responding to inquiries, maintaining records, and understanding how the Services are used.

Where required by law, we rely on your consent, including for certain marketing communications, cookies, analytics technologies, or personalized advertising. Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

We may also process information where necessary to comply with a legal obligation or to establish, exercise, or defend legal claims.

Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce infrastructure that enables us to operate the Site, manage products and orders, provide checkout functionality, maintain customer accounts, process certain transactions, support security and fraud prevention, and provide related services.

As a result, Shopify may process personal information concerning visitors and customers in connection with the operation of our store.

In certain circumstances, Shopify processes information on our behalf as a service provider or processor. In other circumstances, particularly where you independently use Shopify consumer services such as Shop or Shop Pay, Shopify may process personal information for its own purposes and may act as an independent controller or business under applicable privacy laws.

You can learn more about Shopify's privacy practices by reviewing the Shopify Privacy Policy available through Shopify's official website.

Payment Processing

We use third-party payment service providers to facilitate purchases.

Depending on your location and the payment options displayed at checkout, payment may be processed through payment card processors, banks, Shopify-supported payment services, PayPal, or other payment providers.

These providers may independently collect and process information needed to authorize and complete transactions, prevent fraud, satisfy financial regulations, and manage disputes.

Their processing of your personal information may be subject to their own privacy policies and terms.

Shipping and Order Fulfillment

To fulfill and deliver your order, we may disclose information such as your name, delivery address, telephone number, email address where necessary, order information, and shipping information to logistics providers, warehouses, suppliers, fulfillment partners, postal operators, customs authorities, and shipping carriers.

Such information is provided only as reasonably necessary to fulfill orders, provide tracking, facilitate customs clearance, resolve delivery issues, or otherwise provide the Services.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the Site.

Some cookies are necessary for the Site to function properly. These may support functionality such as customer authentication, shopping carts, checkout, security, fraud prevention, country or currency preferences, and remembering privacy choices.

Functional cookies may be used to remember preferences and provide enhanced features.

Analytics cookies and similar technologies may be used, where enabled and permitted by law, to understand Site traffic, visitor behavior, product performance, and how customers interact with the Services.

Advertising or marketing technologies may be used, where enabled and permitted by law, to measure advertising performance, personalize marketing, limit repeated advertisements, or provide advertising based on interests or interactions with the Site.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining appropriate consent.

You can manage applicable cookie choices through the Cookie Preferences tool available on the Site. You can also control cookies through your browser settings. Blocking certain cookies may affect the functionality of the Site.

Global Privacy Control and Do Not Track

Some browsers and browser extensions allow users to transmit privacy preference signals, including Global Privacy Control (“GPC”).

Where required by applicable law and supported through our privacy management technologies, we treat legally recognized opt-out preference signals such as GPC as requests to opt out of applicable sale, sharing, targeted advertising, or similar processing for the browser or device sending the signal.

Because there is currently no universally accepted standard for traditional “Do Not Track” browser signals, the Site may not respond to ordinary Do Not Track signals except where required by applicable law.

Analytics and Advertising

We may use analytics, advertising, or marketing technologies to understand how the Site is used, measure the effectiveness of marketing campaigns, improve our Services, and, where permitted, provide personalized advertising.

The specific providers and technologies used may change from time to time as our business develops.

Where these technologies require consent under applicable law, they will be activated in accordance with your privacy choices.

You can adjust applicable preferences using the Cookie Preferences functionality available on the Site.

How We Disclose Personal Information

We may disclose personal information to service providers and other third parties when reasonably necessary to operate our business and provide the Services.

These recipients may include Shopify and its subprocessors; payment processors and financial institutions; fraud and security providers; shipping carriers and logistics providers; fulfillment partners; IT, cloud hosting, content delivery, and infrastructure providers; customer service providers; email and communications providers; analytics and advertising providers where applicable; accountants, auditors, insurers, lawyers, consultants, and other professional advisers.

We may also disclose information where required or permitted by law, including in response to a valid court order, subpoena, search warrant, government request, regulatory investigation, or other lawful process.

We may disclose information when reasonably necessary to investigate fraud, security incidents, illegal activity, violations of our terms or policies, threats to safety, or attempts to harm our customers, business, systems, or other persons.

If our business or assets are involved in a merger, acquisition, restructuring, financing, bankruptcy, sale, transfer, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Sale, Sharing, and Targeted Advertising

We do not sell personal information to third parties in exchange for monetary payment.

However, certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than the ordinary meaning of those terms.

If advertising, analytics, or similar technologies are enabled on the Site, disclosures of online identifiers, cookie identifiers, device information, or Internet activity to certain advertising or marketing partners may be considered “sharing,” “sale,” or processing for “targeted advertising” under some U.S. state privacy laws, even where no money is exchanged.

Where applicable, you may exercise an opt-out right through the Cookie Preferences functionality, a privacy choices mechanism made available on the Site, a legally recognized opt-out preference signal such as GPC, or by contacting us.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising purposes.

Sensitive Personal Information

We do not intentionally request sensitive personal information that is unnecessary for operating our store.

Certain information used for transactions, such as payment information or account authentication information, may be considered sensitive personal information under certain laws. Such information is used only for purposes reasonably necessary to provide the Services, authenticate users, process transactions, prevent fraud, maintain security, or comply with applicable legal obligations.

We do not use sensitive personal information for the purpose of inferring characteristics about individuals unless permitted by applicable law.

Please do not provide sensitive information through customer service messages unless it is reasonably necessary for us to assist you.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining business and transaction records, fulfilling orders, providing customer support, preventing fraud, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, regulatory, and reporting obligations.

The applicable retention period depends on the nature of the information and the reason for processing it.

Order and transaction records may be retained for the period required under applicable tax, accounting, consumer protection, payment, or other laws.

Customer account information may generally be maintained while an account remains active and for an appropriate period afterward for legitimate business or legal purposes.

Customer service communications may be retained for a reasonable period to document inquiries and resolutions.

Marketing information may generally be retained until you unsubscribe, withdraw consent where applicable, or we otherwise determine it is no longer necessary.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements and technical limitations.

International Data Transfers

Fixlentra is operated by a company located in China, and our service providers operate in multiple countries.

As a result, your personal information may be transferred to, stored in, accessed from, or processed in countries outside your country of residence, including China and countries in which Shopify and our other service providers operate.

Privacy and data protection laws in these countries may differ from those in your home jurisdiction.

Where required by applicable law, we take appropriate steps intended to protect personal information transferred internationally. Depending on the circumstances, these safeguards may include contractual protections, Standard Contractual Clauses, adequacy decisions, data processing agreements, or other legally recognized transfer mechanisms.

Service providers such as Shopify may also independently implement legal mechanisms governing international transfers within their corporate groups and to their subprocessors.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, secure communication technologies, authentication measures, platform security controls, fraud monitoring, and restrictions on access to personal information.

However, no website, Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

You are responsible for maintaining the confidentiality of your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information.

These rights may include the right to request access to personal information we hold about you; request information concerning how your personal information is collected, used, or disclosed; correct inaccurate personal information; request deletion of personal information; obtain a portable copy of certain information; restrict certain processing; object to certain processing; withdraw consent where processing is based on consent; opt out of certain targeted advertising, sale, or sharing activities; and lodge a complaint with an applicable data protection authority.

Privacy rights are not absolute and may be subject to exceptions or limitations under applicable law. For example, we may need to retain certain information to complete a transaction, comply with legal obligations, prevent fraud, exercise legal rights, or resolve disputes.

We may need to verify your identity before fulfilling certain privacy requests. Verification may require information sufficient to reasonably confirm that you are the individual to whom the requested information relates.

You may submit a privacy request by contacting us at support@fixlentra.com or through the Contact Us functionality available on the Site.

We will respond in accordance with the requirements and time periods established by applicable law.

EEA, UK, and Swiss Privacy Rights

If you are located in the EEA, UK, or Switzerland, applicable data protection laws may provide additional rights.

Subject to applicable conditions and exceptions, these may include the right to access your personal data; rectify inaccurate or incomplete data; request erasure; restrict processing; object to processing based on legitimate interests; object to direct marketing; receive certain personal data in a structured, commonly used, machine-readable format; and withdraw consent at any time where consent is the legal basis for processing.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may also have the right to lodge a complaint with the data protection or supervisory authority in the country where you live, work, or believe an infringement occurred.

We encourage you to contact us first at support@fixlentra.com so that we may attempt to address your concerns.

United States State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these rights may include the right to know or confirm whether we process personal information; access personal information; obtain a portable copy of certain information; correct inaccuracies; request deletion; opt out of the sale or sharing of personal information; opt out of targeted advertising; limit certain uses of sensitive personal information; and receive equal service without unlawful discrimination for exercising privacy rights.

Residents of states that provide an appeal right may also have the right to appeal a decision we make concerning a privacy request.

California Privacy Notice

For purposes of the California Consumer Privacy Act, as amended (“CCPA”), personal information we may have collected during the preceding 12 months may include identifiers such as name, postal address, email address, telephone number, IP address, and online identifiers; customer records information; commercial information such as purchases and transaction history; Internet or electronic network activity information; approximate geolocation information derived from IP address; account or payment-related information where applicable; and inferences derived from activity or preferences where such functionality is used.

We collect these categories of personal information from you directly, automatically when you use the Services, and from service providers and business partners as described in this Privacy Policy.

We use these categories for the business and commercial purposes described in the “How We Use Personal Information” section above.

We may disclose these categories to service providers, contractors, payment providers, shipping and fulfillment partners, technology providers, analytics or advertising providers where applicable, professional advisers, and other recipients described in this Privacy Policy.

We do not sell personal information for monetary consideration.

To the extent that certain advertising or analytics disclosures constitute “sharing” or “sale” under the CCPA or similar laws, California residents may have the right to opt out.

California residents may also have rights to access, know, delete, correct, and, where applicable, limit the use and disclosure of sensitive personal information.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.

We may require appropriate proof that you have authorized the agent to act for you and may separately verify your identity before completing the request.

Marketing Communications

You may opt out of promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

You may also contact us at support@fixlentra.com to update your marketing preferences.

Even after opting out of marketing communications, we may continue to send non-promotional messages relating to transactions, orders, shipping, account administration, security, customer support, or other Services you request.

Third-Party Websites and Services

The Site may contain links to websites, services, payment platforms, social networks, or other resources operated by third parties.

We do not control the privacy or security practices of third-party websites or services.

Information you provide to those third parties is governed by their own privacy policies and terms rather than this Privacy Policy. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

The Services are intended for a general audience and are not directed to children under the age of 18.

We do not knowingly collect personal information directly from children under 18 for the purpose of allowing them to independently purchase products through the Site.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at support@fixlentra.com.

If we determine that personal information has been collected from a child in circumstances where applicable law requires parental consent and such consent has not been obtained, we will take reasonable steps to delete the information as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, legal requirements, or other operational reasons.

When we make changes, we will post the revised Privacy Policy on the Site and update the “Last Updated” date at the top of this page.

Where required by law, we may provide additional notice or obtain consent before material changes become effective.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or if you would like to exercise an applicable privacy right, please contact us:

Yulong Xiantiaohao Trading Co., Ltd.
Trading Name: Fixlentra
Registration No.: 91530721MAKDDT9882
Email: support@fixlentra.com
Tel: +86 15009997574
Address: Shop No. 3, Basement Level 2, Building 2, Jinzhixing Commercial City, Wutai Community, Huangshan Subdistrict, Yulong Naxi Autonomous County, Lijiang City, Yunnan Province, China

We will review privacy requests and complaints and respond in accordance with applicable privacy and data protection laws.