Contact Us

We’re Here to Help

Thank you for choosing Fixlentra. If you have any questions about your order, shipping, returns, product information, or anything else, our customer support team is here to assist you.

Before contacting us, please check the information below — you may be able to find the answer you need right away.

Order Status & Tracking

If your order has already been shipped, you can track your package online using the tracking number provided in your shipping confirmation email.

Track Your Order:
https://www.17track.net/en

Simply enter your tracking number on the 17TRACK website to view the latest available shipping updates.

If you have not yet received a tracking number, please check your email inbox and spam/junk folder for your shipping confirmation email.

Frequently Asked Questions

Looking for a quick answer?

You may find the information you need in our FAQ Help Center, where we answer common questions about orders, payments, shipping, tracking, and more.

Visit our FAQ:
/pages/faqs

If you still need assistance after reviewing our FAQs, please feel free to contact us using the contact form below or email our customer support team.

Get in Touch

Customer Support Email:
support@fixlentra.com

You can also leave us a message directly through the contact form on this page.

To help us assist you as quickly as possible, please include the following information when contacting us about an existing order:

• Your full name

• Your order number

• The email address used to place your order

• A brief description of your question or issue

• Relevant photos or additional information, if applicable

Providing complete information helps our support team review your request and respond more efficiently.

Customer Support Hours

Our customer support office hours are:

9:00 AM – 5:00 PM EST

We respond to most customer emails within one business day.

If you have not received a response from us, please check your spam or junk mail folder, as our reply may occasionally be filtered by your email provider.

We appreciate your patience while our team reviews your request. To avoid delays, please do not send multiple messages regarding the same inquiry, as duplicate requests may slow down our response process.

Company Information

Fixlentra is operated by:

Company Name:
Yulong Xiantiaohao Trading Co., Ltd.

Registration No.:
91530721MAKDDT9882

Email:
support@fixlentra.com

Tel:
15009997574

Registered Address:
Shop No. 3, Basement Level 2, Building 2, Jinzhixing Commercial City, Wutai Community, Huangshan Subdistrict, Yulong Naxi Autonomous County, Lijiang City, Yunnan Province, China

We're Happy to Help

At Fixlentra, we value every customer and are committed to providing helpful and timely support.

Whether you have a question before placing an order or need assistance with an existing purchase, please don’t hesitate to get in touch. Our team will do its best to assist you as quickly as possible.

Thank you for shopping with Fixlentra.