Shipping & Delivery

Last Updated: September 23, 2026

Thank you for shopping with Fixlentra. We are committed to providing a clear and reliable delivery experience.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered. Please review the information below before placing your order.

1. Order Processing

After your order is placed and payment has been successfully received, we will begin preparing your order for shipment.

Orders are generally processed and prepared for dispatch within approximately 72 hours.

Order processing may include:

• Payment and order verification

• Product preparation

• Quality inspection

• Packaging

• Dispatch arrangements

Please note that processing may take longer during weekends, public holidays, promotional events, periods of unusually high order volume, or when additional order verification is required.

Processing time is separate from shipping time. The estimated delivery time begins after your order has been dispatched.

2. Shipping Destinations

Fixlentra ships to customers in multiple countries and regions.

Shipping availability may depend on:

• Your delivery destination

• The product(s) ordered

• Product availability

• Local shipping restrictions

• Available shipping services

The most accurate shipping options available for your destination will be displayed during checkout after you enter your shipping address.

In certain cases, we may be unable to deliver to a particular country, region, or address. If we cannot fulfill your order, we will contact you using the contact information provided with your order.

3. Estimated Shipping Times

Our estimated standard shipping times are:

Destination	Estimated Shipping Time
United States & Canada	Approximately 2–4 weeks
Australia & New Zealand	Approximately 2–4 weeks
United Kingdom & Europe	Approximately 2–4 weeks
Other Countries / Regions	Approximately 2–5 weeks

These estimates apply after your order has been processed and dispatched.

Delivery times are estimates only and are not guaranteed arrival dates.

Actual delivery times may vary depending on the destination, product availability, carrier operations, customs processing, local postal services, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

• Delivery destination

• Products ordered

• Package size or weight

• Available shipping method

• Promotional shipping offers

If free or discounted shipping is available as part of a promotion, the applicable shipping option will be shown at checkout.

The shipping amount displayed during checkout will apply to your order unless otherwise stated.

5. Order Confirmation and Shipping Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched and tracking information becomes available, you may receive a shipping confirmation email containing your tracking number or tracking link.

Please make sure the email address entered during checkout is correct.

If you do not receive an order confirmation, please check your spam or junk folder before contacting our customer support team.

6. Order Tracking

Where tracking is available, you can use the tracking number provided in your shipping confirmation email to follow the progress of your shipment.

Tracking may be available through the relevant shipping carrier or through an international parcel tracking service such as 17TRACK.

Please note that tracking information may not update immediately after your package has been dispatched.

It is normal for tracking information to take several days to appear or update. In some cases, particularly for international shipments, tracking updates may take approximately one week to become visible.

Packages may also be transferred between different international and local logistics providers during transit. As a result, there may occasionally be periods when no new tracking scan appears.

If your tracking information has not updated for an unusually long period, please contact us at support@fixlentra.com and include your order number and tracking number.

7. Multiple Packages and Split Shipments

Some orders may be shipped in more than one package.

This may occur when:

• Products are stored at different fulfillment locations

• Products become available at different times

• Different shipping providers are used

• Splitting the shipment allows us to dispatch available items sooner

If your order is shipped separately, you may receive:

• Multiple packages

• Multiple tracking numbers

• Packages delivered on different dates

Receiving only part of your order does not necessarily mean that another item is missing.

Please check your shipping confirmation emails for additional tracking information. If you believe an item is missing, contact support@fixlentra.com with your order number.

8. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by the destination country or region.

Customs requirements vary by jurisdiction.

Where applicable taxes or duties are collected directly during checkout, they will be reflected in the amount shown to you.

Where such charges are not collected at checkout, local customs authorities or the delivery carrier may require the recipient to pay applicable duties, taxes, or fees before or upon delivery.

Fixlentra does not control customs authorities or independently determine charges imposed by local governments or carriers.

Customers are responsible for complying with applicable import requirements in their destination country or region.

Customs clearance may also cause additional delivery delays.

9. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the following before completing your purchase:

• Recipient's full name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Telephone number

• Email address

Fixlentra is not responsible for delivery delays caused by incorrect, incomplete, or outdated shipping information supplied by the customer.

10. Changing Your Shipping Address

If you discover an error in your shipping address after placing an order, please contact us at support@fixlentra.com within 24 hours of placing your order.

Please include:

• Your order number

• Your full name

• The incorrect address

• The complete corrected shipping address

We will make reasonable efforts to update your shipping information if your order has not yet been processed or dispatched.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

11. Order Changes and Cancellations

If you would like to change or cancel your order, please contact support@fixlentra.com as soon as possible, preferably within 24 hours of placing the order.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to modify or cancel it.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with our Return & Refund Policy.

12. Delivery Delays

Although we work to have orders delivered within the estimated timeframe, international shipments can occasionally experience delays.

Possible causes include:

• Customs inspections or clearance

• Carrier delays

• High seasonal shipping volumes

• Local postal service delays

• Public holidays

• Severe weather

• Transportation disruptions

• Flight or logistics interruptions

• Incorrect or incomplete address information

• Remote delivery locations

• Events outside the reasonable control of Fixlentra or the shipping carrier

Estimated delivery dates are therefore not guaranteed.

If your order appears to be significantly delayed, please contact support@fixlentra.com with your order number and tracking information so that we can review the available shipment details.

13. Packages Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

1. Check your mailbox, entrance, porch, garage, reception area, parcel locker, or other safe delivery locations.

2. Ask household members, neighbors, reception staff, building management, or other persons who may have accepted the package.

3. Verify that the shipping address shown on your order confirmation is correct.

4. Check the carrier's tracking information for delivery notes.

5. Contact the local delivery carrier for additional information.

If you are still unable to locate the package, please contact us at support@fixlentra.com and provide your order number and tracking number.

We will review the available shipment information and assist you with the next appropriate steps.

14. Lost Packages

If tracking indicates that a package has been lost while in transit, please contact our customer support team.

We may request information necessary to investigate the shipment with the carrier, including:

• Your order number

• Tracking number

• Confirmation of the shipping address

• Any relevant communication from the carrier

When a shipment is confirmed as lost in transit, we will provide an appropriate resolution in accordance with the circumstances, our applicable policies, and applicable consumer law. This may include a replacement shipment or refund where appropriate.

15. Damaged Packages or Products

If your order arrives damaged, please contact us within 14 days of receiving your order.

Email support@fixlentra.com and include:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the outer packaging where relevant

Please use the subject line:

DAMAGED ITEM – Order #[Your Order Number]

We may require supporting information or photographs so that we can review the issue and, where appropriate, make a claim with the shipping provider.

Approved damaged-item claims will be handled in accordance with our Return & Refund Policy and applicable consumer law.

16. Undeliverable, Refused, or Unclaimed Packages

A shipment may be returned to the sender if:

• The shipping address is incorrect or incomplete

• The recipient cannot be located

• Delivery is repeatedly unsuccessful

• The package is refused

• The package is not collected within the carrier's required collection period

• Required customs procedures are not completed

If a package is returned to us or to one of our fulfillment partners, please contact our customer support team.

Where additional shipping costs arise because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment, additional shipping charges may apply to a requested reshipment where permitted by applicable law.

17. Shipping Protection / Insurance

Certain shipping methods may include shipment protection or insurance where indicated during checkout.

Where applicable, coverage is subject to verification of the relevant loss or damage.

Customers may be asked to provide photographs, tracking information, carrier documentation, or other reasonable evidence before a replacement or other resolution can be approved.

Shipping protection does not affect any rights you may have under applicable consumer protection laws.

18. Events Outside Our Control

Fixlentra is not responsible for delays caused by events outside our reasonable control, including but not limited to severe weather, natural disasters, customs delays, governmental restrictions, transportation interruptions, carrier disruptions, strikes, public emergencies, or other similar events.

Where such an event occurs, we will make reasonable efforts to assist customers and provide available shipping information.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

19. Returns

Please do not send products directly to our business address unless our customer support team has specifically instructed you to do so.

The company address listed below is provided for business and contact identification purposes and is not automatically the return address for merchandise.

To request a return, please first contact:

support@fixlentra.com

Our customer support team will provide the appropriate return instructions in accordance with our Return & Refund Policy.

20. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us and include your order number whenever possible.

Fixlentra

Company Name: Yulong Xiantiaohao Trading Co., Ltd.
Registration No: 91530721MAKDDT9882
Email: support@fixlentra.com
Tel: 15009997574
Address: Shop No. 3, Basement Level 2, Building 2, Jinzhixing Commercial City, Wutai Community, Huangshan Subdistrict, Yulong Naxi Autonomous County, Lijiang City, Yunnan Province, China

We will make reasonable efforts to assist you with your shipping or delivery inquiry as promptly as possible.